Frequently Asked Questions
- MANGO-AUTO.JP
(about this website) - Member’s Account
- Purchase &
Vehicles Condition - Total Price of Vehicle
- Pre-ship Inspection / Certificate
(JEVIC, JAAI, INTERTEK, etc) - Payment & Order
- Shipment
- Import Procedure
- Spare Parts
- Others
MANGO-AUTO.JP (about this website)
Who manage this website?- This website is managed by Mango Japan Ltd. with trusted certificates and reliable membership in Japan.
- Why do our customers purchase from MANGO-AUTO.JP?
- We are legally certificated, trusted, and honest company in Japan.
Our original inspection system & new parts replacement at 100% Free of charge.
We deal with highest quality vehicles with low mileage and the lowest price.
Cut wasteful cost and the lowest margin due to direct import.
14 days guarantee after arriving your vehicle as our claim clause.
Our sales staffs are bilingual, experienced, and highly trained.
Your payment is 100% safe and secured by the largest Japanese bank.
We give a relief for any customers as a Worry-Free exporter.
We are an authorized agent of used car auction houses in Japan.
Our online service improving every day for customer’s satisfaction. - What is office hours of MANGO-AUTO.JP (Mango Japan Ltd.)?
-
- Monday – Friday
- 7:00 – 18:00 *Japan Time (UTC +9:00)
E-mail service is available for 24-hours, please contact us at sales@mango-auto.jp
If you have any question or inquiry, - If I have some questions?
- Please click Contact Us on the top category, we are very happy to hear from our customers and reply to you as soon as possible. You can call us over phone or Skype, e-mail to our sales dept, fax to our sales dept, or submit inquiry form to us, and as soon as receiving your questions or inquiry we will reply to you.
Member’s Account
- What are the benefits of creating a member’s account?
- 100% Free and various functions.
Easy and fast search or vehicle order.
Issuing free proforma invoice (quotation) instantly.
Favorite box you can keep from our stock.
Receive special campaign and discount information by e-mail.
Your account balance and purchase record displayed, etc. - How do I sign up into a member’s account?
- From New Customer icon on the top category or from the vehicle details page. Once you have signed up and created your account, you will enter from “Login” or “My Account” icon on the top category.
- If do I forget my password?
- We will inform of your password by e-mail after your clicking Forgot your password in “Login” page.
- Do I have to become a member?
- No, member’s account is not required to view our stock list and price, however, we strongly recommend you to create a member’s account for the following benefits;
100% Free and various functions.
Easy and fast search or vehicle order.
Issuing free proforma invoice (quotation) instantly.
Favorite box you can keep from our stock.
Receive special campaign and discount information by e-mail.
Your account balance and purchase record displayed, etc.
Purchase & Vehicles Condition
- How can I purchase the vehicle from MANGO-AUTO.JP?
- It is easy, safe, and 5-steps for purchasing Japanese used vehicles from us.
- Search and select the vehicle.
- Inquiry and get proforma invoice (quotation).
- Send the payment.
- Shipping the vehicle.
- Receive and enjoy driving!
For more details, click How To Buy.
- How do I select the vehicle?
- Go to “Our Stock Search for Japanese used vehicles” on the top page or “Search by Make/Type” on the left category to find the vehicle that you are interested in the most or you want to inquire or order to us.
- How can I see the vehicle’s condition?
- In the vehicle details page, you can check vehicle’s photos, specification, options, etc, to confirm the vehicle condition.
You will see our original inspection sheet and original grading system as well, and all of our stock vehicles are fully inspected, maintained, and replaced at free of charge by our factory with Japanese government license to be ready to drive in perfect condition.View sample of our original inspection sheet
Moreover, if there is some defect or problem in the vehicle even after all inspection and replacement have been done by our licensed factory, all details and photos of the vehicle is updated on our stock list as exact and honest information.
- What kinds of maintenance do you provide to the vehicles?
- All of our stock vehicles have already been fully inspected and maintained by our Japanese licensed factory to be ready to drive in perfect condition as well as to secure your safety.
In fact, all our vehicles have already been replaced for the following new parts at 100% Free of charge;New engine oil & filter
New brake oil & coolant fluid
New battery
New wiper rubber & window liquid
Steam & wax coating with engine compartment
Steam & anti-comosion with under-chassis
Wash & vacuum of ex/interior, etc
If necessary changing for new brake pad, new fan belt for Free.
If any scratch, peeling of color, rust of the body, we have fixed it as much as we can at free of charge.Although the vehicles has been fully inspected and maintained, our experts do the second inspection just before shipping. At the same time they clean ex/interior of the vehicles and test-driving as well.
- If does the vehicle get into trouble just after arriving?
- You do not have to worry anything about your vehicle’s condition which has been fully inspected, maintained, and replaced by our factory with Japanese government license.
Basically, there is no claim clause for Japanese used or secondhand vehicles, but we provide our claim clause for just in case because of some customers who may worry about too much. - Do you tamper with the mileage of the vehicles?
- No, never. The mileage of some vehicles are sometimes extremely low because some people only drive on holidays and travel to work on train or bus in urban area.
- What is Reg. Year of the vehicle?
- The year of first registration of the vehicle in Japan. This is the legal year of the vehicle by Japanese law, and appears on all the documents of the vehicle itself.
In other words, the year of production of the vehicle is not disclosed in Japan and sometimes differ from the year of first registration of the vehicle. - What is Seatbelts Year of the vehicle?
- The year of production of the seatbelts. It has no legal meaning in Japan, however, might be used to determine manufactured year of the vehicle by authorities of some countries.
- Can I find a specific Japanese car not listed in stock list for me?
- Yes, if you do not find what you are looking for in the stock list, please go to Contact Us on the top category, all of which are easy and useful way to directly inquire or order to us.
You can submit inquiry form to us, e-mail to our sales dept, call us over phone or Skype, fax to our sales dept, and as soon as receiving your inquiry we will send you a 100% Free proforma invoice (quotation) and details by e-mail or fax within 24-hours. - Can I find left-handle used vehicle for me?
- Yes, but we only have foreign (Europe or America) vehicles of left-hand drive, because all Japanese vehicles are right-hand drive under Japanese law.
- Does the vehicle come with English manual?
- No, most of Japanese domestic models are not equipped with English owner’s manual, but you can get its translation from JPNZ International Ltd. that provides user manuals in English for most Japanese models.
- Will the GPS navigation system installed in the vehicle work in my country?
- No, it works only in Japan, and not possible to fit or upgrade for different countries.
Total Price of Vehicle
- What is FOB, C&F, and CIF of shipping terms?
-
- FOB (Free of Board)
- One of terms of trade, the cost of the vehicle and customs and forwarding charges at Japan port only (except container vanning fee). It does not cover the ocean freight (shipping charge) from Japan port to port of destination.
- C&F (Cost & Freight)
- One of terms of trade, it covers the FOB terms as well as the ocean freight from Japan port to port of destination without marine insurance. The shipping charge depends on cubic meter (M3) of the vehicle, and not cover the transport from the port of destination to your company or house.
- CIF (Cost, Insurance, & Freight)
- One of terms of trade and the most common shipping terms, it covers the C&F terms with marine insurance.
- What kind of price on the stock list?
- While you reach to the stock list view, the FOB price is shown on the list first. After select one of the vehicles you will see the vehicle details page so that you can calculate the total CIF price by selecting your country and port of destination.
- What is the total CIF price of the vehicle?
- We offer you of the following price as the total CIF price shown on the proforma invoice (quotation);
(eg.)
- Vehicle FOB Price
- Car price + Customs charges at Japan port
- Shipping Charge (Ocean Freight)
- US$ 1,050 (Depending on destination port and cubic meter of the car)
- Warranty (Marine Insurance)
- US$ 50 or US$ 150
- Other Options (New CD Player, etc)
- US$ 280 (If necessary)
- Pre-ship Certificate Fee (JEVIC)
- US$ 250 (Depending on country regulations)
- Total CIF Price
- US$ 4,250
Please note, importing duty (customs clearing fee), local transportation and registration fee, and other tax or charges at your port must be paid on your side (by the importer), all of which are not included in the above CIF price.
- How much is the shipping charge from Japan to my country?
- In the vehicle details page of our stock, you can select your country and port to calculate the total CIF price of the vehicle, which shows you the shipping charge from Japan to your country separately.
- How do I get the proforma invoice (quotation)?
- In the vehicle details page of our stock search, click “Request a 100% Free Proforma Invoice (Quotation)” to verify the total CIF price from Japan to your country. Then, you will see “Login or Register” page to create 100% Free member’s account, and after registration you will get the proforma invoice (quotation) instantly.
If you do not find what you are looking for in the stock list, please go to Contact Us on the top category, all of which are easy and useful way to directly inquire or order to us. You can submit inquiry form to us, e-mail to our sales dept, call us over phone or Skype, fax to our sales dept, and as soon as receiving your inquiry we will send you a Free proforma invoice (quotation) and details by e-mail or fax within 24-hours.- Proforma Invoice
- Quotation (Sales Contract) including car name, units, price, payment terms, etc, it is used for the payment at your local bank or getting import permission from the government office in your country.
- What is warranty option (marine insurance) for the vehicle?
- We have 2-type of marine insurance, either standard or optional, from which you can choose;
- Standard
- US$ 50 is charged on you, it covers vessel sinking, fire, loss of cargo. The coverage is up to the FOB amount, from Japan port to your destination port, but not accepted after unloading the vehicle at its seaport yard.
- Optional
- US$ 150 is charged on you, it covers vessel sinking, fire, loss of cargo, and damage (except by force majeure). Also, any parts stolen or theft, but except original audio and accessories. The coverage is up to the FOB amount, from Japan port to your destination port, but not accepted after you or your clearing agent picking up the vehicle at its seaport yard.
- What is other options for the vehicle?
- There are various fee-based (paid) options for the vehicle, maintenance and accessary options, such as brand new CD/USB player, new tires installation, etc, by our licensed factory.
- Do I need pay for installing brand new audio?
- Yes, if you need a guaranteed car audio works in your country, we recommend you to choose brand new CD or CD/USB player from our fee-based (paid) options in the car details page.
- Will the vehicle come with audio system if I do not choose any audio option?
- If you do not choose any car audio from our fee-based (paid) options, we will ship the vehicle with audio as is. If the original car audio is already installed we will leave it, but the original car audio is in Japanese and FM radio will not work in your country because of the different frequency settings from Japan.
If you need to match FM frequency to your country, we recommend you to choose Band Expander from our fee-based (paid) options in the car details page. - Do I need pay for installing brand new tires?
- Yes, of course new tires are better than old tires, which we recommend you to choose new tires installation from our fee-based (paid) options in the car details page.
- How many keys are provided with the vehicle?
- Each vehicle is provided with one key, and if spare keys are available we will send it together with the vehicle.
If you need more spare keys, you can choose from our fee-based (paid) options in the car details page.
Pre-ship Inspection / Certificate (JEVIC, JAAI, INTERTEK, etc)
- What is pre-ship inspection for specific countries?
- In some countries the government requires compulsory pre-inspection certificate for the quality of the imported vehicle, without the inspection huge penalty must be charged on you.
Generally, the inspection takes up to 10 days in Japan and arranging by us before shipment, so booking of your shipment will be arranged once the inspection is completed.JEVIC (Japan Export Vehicle Inspection Center) is for Zambia, Kenya, Uganda.
JAAI (Japan Auto Appraisal Institute) is for Sri Lanka, Tanzania, Bangladesh, Mauritius.
EAA (East Africa Automobile Service) is Tanzania, Uganda.
QISJ (Quality Inspection Services Japan) is Kenya.
MAF (Ministry of Agriculture and Forestry) is for New Zealand.
INTERTEK is for Mozambique.
VCA (Vehicle Certification Agency) is for Malta. - What is CTN (Cargo Tracking Note) for specific countries?
- In the following countries all of cargo is obligated to issue CTN document.
Therefore, the government requires CTN document for the vehicle to pass the customs clearance and without the document you cannot receive your car at your port.Central Africa (Douala)
Niger (Cotonou)
Senegal (Dakar)
Nigeria (Lagos)
Mali (Abidjan)
Guinea (Conakry)
Payment & Order
- How do I get the proforma invoice (quotation)?
- In the vehicle details page of our stock search, click “Request a 100% Free Proforma Invoice (Quotation)” to verify the total CIF price from Japan to your country. Then, you will see “Login or Register” page to create 100% Free member’s account, and after registration you will get the proforma invoice (quotation) instantly.
If you do not find what you are looking for in the stock list, please go to Contact Us on the top category, all of which are easy and useful way to directly inquire or order to us. You can submit inquiry form to us, e-mail to our sales dept, call us over phone or Skype, fax to our sales dept, and as soon as receiving your inquiry we will send you a Free proforma invoice (quotation) and details by e-mail or fax within 24-hours.- Proforma Invoice
- Quotation (Sales Contract) including car name, units, price, payment terms, etc, it is used for the payment at your local bank or getting import permission from the government office in your country.
- When should I pay?
- Basically, our stock vehicles will be sold “First come, First serve”. Once you receive the proforma invoice and have decided to purchase the vehicle, please send the full payment to our bank account within 5 business days. If not confirm the payment within 5 business days, the vehicle will be released and back to the original place or stock for another customer.
For further information, please refer to How To Buy and Payment on the top category. - If the car was sold to another customer after I paid?
- If your payment has not received in time and the vehicle is not available, we will either offer another vehicle for the same value or refund your payment, otherwise you can find another one from our stock list.
- What is the payment terms?
- We accept 100% advance by T/T (Telegraphic Transfer) through your local bank, or you can pay with your credit card through PayPal account.
- T/T (Telegraphic Transfer)
- A method of the payment (remittance) arranged by wire transfer from your local bank with foreign transaction. This is the safest and simplest method and takes about 2 to 3 days to process the payment.
- Where to send the payment?
- Our bank details are followings;
(US$ Account) *AU$, NZ$ is also same account.
- Bank Name
- SUMITOMO MITSUI BANKING CORPORATION
- Branch
- NAGOYA
- Branch Code
- 481
- Swift Code (Bank Code)
- SMBCJPJT
- Bank Address
- 2-18-24, NISHIKI NAKA-KU, NAGOYA, JAPAN
- Zip
- 460-0003
- Account Name (Beneficiary)
- MANGO JAPAN LTD.
- Account Type
- ORDINARY (NORMAL)
- Account Number
- 2023728
- Bank Charge
- SENDER’S ACCOUNT
- Reason for Remittance
- PAYMENT FOR MOTOR VEHICLE
(JPY Account)
- Bank Name
- SUMITOMO MITSUI BANKING CORPORATION
- Branch
- Nagoya
- Branch Code
- 481
- Swift Code (Bank Code)
- SMBCJPJT
- Bank Address
- 2-18-24, NISHIKI NAKA-KU, NAGOYA, JAPAN
- Zip
- 460-0003
- Account Name (Beneficiary)
- MANGO JAPAN LTD.
- Account Type
- ORDINARY (NORMAL)
- Account Number
- 7762190
- Bank Charge
- SENDER’S ACCOUNT
- Reason for Remittance
- PAYMENT FOR MOTOR VEHICLE
- Can I pay by credit card?
- Yes, you can pay with your credit card through PayPal account.
- Do you accept my local currency?
- No, we accept only US$ (US Dollars) or JPY (Japanese Yen), and if you want to pay by Euro, UK Pound, AU$, NZ$, or others please contact our sales staff.
- Do you accept the payment in installments?
- Yes, if you do not want to make the full payment at a time, we will offer an alternative option for installments please contact our sales staff.
For example;
T/T 50% : advance remittance to secure the vehicle
T/T 50% : remittance later to exchange for shipping documents of the vehicle - Do you accept L/C payment?
- Yes, if you want to pay by irrevocable L/C at sight from major banks or selected countries, please contact our sales staff.
- L/C (Letter of Credit)
- A legal document to assure the payment issued by your local bank, however, we only accept the L/C payment if the amount is more than US$ 10,000 (JPY 1,000,000). Besides, you have to bear US$ 400 as the L/C charge and 4% interest p/a occurred in Japan.
- Can I purchase the vehicle at FOB price?
- No, because of some quality reason. We offer either CIF or C&F price so that your vehicle could be in final-inspection just before shipping.
But, if you are car dealer or buyer please contact our sales staff. - How do I trust you to pay you in advance?
- We, Mango Japan Ltd., are certificated, trusted, and honest company in Japan, so please do not worry about sending the payment to us, also your payment is 100% secured and supported by the largest bank in Japan.
Otherwise, if you do not want to make the full payment at a time, we will offer an alternative option for installments please contact our sales staff.
For example;
T/T 50% : advance remittance to secure the vehicle
T/T 50% : remittance later to exchange for shipping documents of the vehicle - How will I know whether my payment has been deposited into your account?
- Once the payment has been remitted, please send us a confirmation like a scanned copy of T/T or bank receipt together with proforma invoice number to :
- sales@mango-auto.jp
- FAX
- +81-568-419084
You will get a confirmation of the payment by e-mail from us or you can check your account balance in My Account on the top category.
- How long does it take for my payment to reach your account?
- Normally it takes about 2 to 3 days to reach our account, but it takes more than 5 days from some countries. As soon as confirm your payment we will e-mail you with the confirmation or your account balance in “My Account” will be reflected.
Shipment
- Which countries can you export?
- We can export to any countries where there is a legal law to import from Japan.
- When do you arrange the shipment?
- As soon as your payment is confirmed we will arrange the earliest shipment of your purchased vehicle.
- How long does the shipment take (delivery period)?
- Delivery time (transportation) of your vehicle to your port will depend on the timing of shipping schedule and the port of destination. The approximate delivery time is followings;
- When will my vehicle be shipped?
- Frequency of vessels depends on the shipping companies and your region. Once the tentative departure date is confirmed, we will send you the shipping advice by e-mail or fax.
- When will I receive the shipping documents?
- Once the vessel has departed from Japan, the following shipping documents will be sent to you by e-mail or fax first, and the original ones will be dispatched by courier (EMS/DHL/FedEx) from us with tracking number before the arrival of the vessel.
- B/L (Bill of Lading)
- A legal document issued by a carrier (shipping company) that proves of the contract for transport by the shipping terms. The original B/L can be a receipt to obtain your importing car at your port.
- Commercial (Customs) Invoice
- A formal document to assess the value of your vehicle including car name, units, price, payment terms, etc, to clear the customs at your port as well.
- Export Certificate
- Same meaning of de-registration or cancellation of registration, which proves the vehicle is a legally export from Japan including technical details and specifications of it, as well as a translated version issued in English or specified language.
- Inspection Certificate and Other Documents
- (depending on your country regulations)
- How will I know about the shipping schedule?
- Booking the shipment is arranged by us, we will inform you the shipping schedule;
ETD : Estimated Time of Departure
ETA : Estimated Time of Arrivalof your vehicle by e-mail or fax within 2 -3 weeks from the date of confirmation.
The arrival date from the shipping company is always tentative, so we strongly recommend you to contact your local clearing agent to confirm the actual date of arrival, or you can contact your local shipping agent directly, before you collect your vehicle. - Which information is required for the shipment?
- Before booking the shipment we will confirm you the following information by e-mail because these information will be on the B/L document which is the most important shipping document. If these information are wrong you might not be able to receive your vehicle at your port.
- Consignee
- Owner (The person or company) of the imported car who is responsible and entitled to receive the imported car at the port, shown on the B/L document.
- Notify Party
- The person or company who is notified of the arrival of the imported car at the port of discharge. This is your local clearing agent in many cases, shown on the B/L document.
- Courier Address
- Where the shipping documents will be sent by EMS/DHL/FedEx, we need full name, full address, full phone number, and full details.
Please inform us immediately if any corrections needed on the copy of shipping documents especially B/L and Invoice. After your confirmation we will dispatch the original shipping documents by courier, for any questions please contact our sales staff.
- Do you need my physical address?
- Yes, your physical address is required for all the shipping documents. If there is no physical address where you live in, please include your street or building name and provide the nearest village or town name together with the P.O.Box address.
- What is warranty option (marine insurance) for the vehicle?
- We have 2-type of marine insurance, either standard or optional, from which you can choose;
- Standard
- US$ 50 is charged on you, it covers vessel sinking, fire, loss of cargo. The coverage is up to the FOB amount, from Japan port to your destination port, but not accepted after unloading the vehicle at its seaport yard.
- Optional
- US$ 150 is charged on you, it covers vessel sinking, fire, loss of cargo, and damage (except by force majeure). Also, any parts stolen or theft, but except original audio and accessories. The coverage is up to the FOB amount, from Japan port to your destination port, but not accepted after you or your clearing agent picking up the vehicle at its seaport yard.
- What is the method of shipment?
- There is 2-type of the vessel, depending on port of destination;
- Car Carrier Ship (Ro-Ro)
- Roll on Roll off (loaded and unloaded by driving), the shipment done by a special vessel only for the vehicles. All vehicles are secured in their port yard, and it is faster and cheaper than the 20/40Ft container (a big metal box), however, the Ro-Ro shipment is not available for every destination (port) in the world.
- Container Ship
- Vehicles are loaded and fixed in a 20/40Ft container (big metal box), and it is safe and available for almost all destinations (port) in the world. When arranging the shipment by container ship except by car carrier ship (Ro-Ro), we load the vehicle into the container by our complete vanning process with steel wires and angling tools, to make sure the vehicle is not be slid out of position in case of rolling of the ship.
- What is FOB, C&F, and CIF of shipping terms?
-
- FOB (Free of Board)
- One of terms of trade, the cost of the vehicle and customs and forwarding charges at Japan port only (except container vanning fee). It does not cover the ocean freight (shipping charge) from Japan port to port of destination.
- C&F (Cost & Freight)
- One of terms of trade, it covers the FOB terms as well as the ocean freight from Japan port to port of destination without marine insurance. The shipping charge depends on cubic meter (M3) of the vehicle, and not cover the transport from the port of destination to your company or house.
- CIF (Cost, Insurance, & Freight)
- One of terms of trade and the most common shipping terms, it covers the C&F terms with marine insurance.
- What do I have to prepare for the shipment?
- Nothing, we will arrange all the shipping procedure from Japan on your behalf. You and your local clearing agent just wait for the shipping schedule by e-mail or fax and the original shipping documents dispatched by courier (EMS/DHL/FedEx) from us, and keep the arrival date that you or your local clearing agent can collect the vehicle at your port.
Import Procedure
- What kinds of documents do I need to clear the customs for receiving my vehicle?
-
- B/L (Bill of Lading)
- A legal document issued by a carrier (shipping company) that proves of the contract for transport by the shipping terms. The original B/L can be a receipt to obtain your importing car at your port.
- Commercial (Customs) Invoice
- A formal document to assess the value of your vehicle including car name, units, price, payment terms, etc, to clear the customs at your port as well.
- Export Certificate
- Same meaning of de-registration or cancellation of registration, which proves the vehicle is a legally export from Japan including technical details and specifications of it, as well as a translated version issued in English or specified language.
- Inspection Certificate and Other Documents (depending on your country regulations);
- will be dispatched by courier (EMS/DHL/FedEx) from us with tracking number before the arrival of the vessel. Please contact your local clearing agent who knows about all the necessities for your import.
- Do I need to contact a local clearing agent?
- Yes, please consult your local clearing agent as soon as you find some vehicle from our website. They will tell you about all the regulation and taxation of importing the vehicle to your country and quote you all the charges such as importing duty (customs clearing fee) and other tax or charges.
Also, if you need local transportation from your port to house or registration of your vehicle, they will arrange it by extra charges. - How do I find a local clearing agent?
- You can check into your local telephone/business directory or keyword search on the internet as “freight forwarder” of your region. Otherwise, please contact our sales staff who will inform you our preferred clearing agents in your country.
- When can I receive my vehicle?
- Please contact your local clearing agent to confirm the actual date of arrival, or you can contact your local shipping agent directly. Note, in case you delayed to pick up your car, it may cause extra charges by your port regulation such as storage fee.
- What will I have to pay for the customs clearance?
- Upon reception of the vehicle, Importing duty, customs clearing fee, and other tax or charges at your port must be paid on your side (by the importer). Please contact your local clearing agent to make sure any other costs.
- Is it possible to import the vehicle to my country?
- Yes, but please check the regulation and taxation of importing a vehicle to your country before proceeding your purchase. It is recommended that you contact the local customs by yourself, or your local clearing agent (customs clearance agent or freight forwarder), or any professionals who know all the requirements and make all the necessities for your personal import.
Our sales staff will inform you whether it is possible to import the vehicle to your country, however, please note that it is the responsibility of the importer to confirm the import regulation of the country and to perform customs clearance.
Spare Parts
- Can I order spare parts?
- Yes, please refer to Spare Parts on the top category.
- Can I pay by credit card?
- Yes, if you want to pay by credit card for parts order, please contact our parts dept at parts@mango-auto.jp and follow their instructions.
- Can you supply spare parts for overseas Japanese models not imported directly from Japan?
- Overseas model parts are not available in Japan, but if the parts number is available we might be able to find compatible parts in Japan.
- How long does it take to deliver the parts to my address?
- Normally, delivery of the parts by air or courier takes about 1-week, but if delivery by sea it takes around 1-month or more, depending on the timing of shipping schedule and the port of destination.
- Can you ship the parts inside the vehicle I am purchasing?
- Yes, but only the vehicle shipped by container method with your name.
- Can you dispatch the parts by sea-mail or air-mail?
- Yes, but this is not recommendable because these methods are not traceable and cannot be insured, so we recommend to dispatch by air or courier (DHL/FedEx) in such cases.
- Can I return the parts if it is a wrong one?
- The wrong parts provided by erroneous information are not returnable.
- Is there warranty on used parts?
- No, there is no warranty on them, however, our parts staffs check and inspect all the parts in quality control. They never offer the poor-quality and only offer the good-quality guaranteed, which will be shown as actual and honest information.
Others
- Our internet connection is very slow or I have problem with accessing internet?
- You can send the inquiry form by fax, click below and print it out. After writing in the form please send back to our sales dept by fax at +81-568-419084. We will support your purchase even if you have no access with internet.
- Can I order by fax or phone except online order system?
- Yes, you can confirm either by fax or phone, however, to avoid communication failure over the phone you submit the inquiry or order form to us by fax at +81-568-419084 or by e-mail at sales@mango-auto.jp
- I am not living in my country, but I want to import the vehicle to my relatives?
- Yes, possible. Please enter your relative’s information, full name, full address, full phone number, full details, where the vehicle will be imported.
- Why Japanese used car is high quality and low mileage?
- Many Japanese people travel to work on train or bus, and there are very few parking spaces in Japan, therefore, it is not convenient to drive to work. So, many Japanese people work late, there is not much opportunity to drive their vehicle during weekdays.
They only drive their vehicle on holidays, therefore, the average of mileage is only 7,000km per year. - Why direct import from Japan is much cheaper than purchased at local shop?
- Please think, that total price of the vehicle purchased and imported directly from us is much cheaper than that of purchased at your local car shop. The reason is because normally importers (buyer) purchase and import the vehicle from Japan and sell it to local car dealer or shops, then, they sell it to local customers, so the final price must be higher than that of your direct import.
Also, all our stock vehicles are fully inspected and new parts replaced at our factory with Japanese government license. We believe that our technical standards is more advanced than that of local factory, so you could take advantage of this opportunity for direct import of your vehicle. We are sure, that our stock vehicles are well assorted and guaranteed, and that the cost of maintenance comes much cheaper in the future. - Is there any claim policy after my vehicle arriving?
- Yes, you do not have to worry anything about your vehicle’s condition which has been fully inspected, maintained, and replaced by our factory with Japanese government license.
Basically, there is no claim clause for Japanese used or secondhand vehicles, but we provide our claim clause for just in case because of some customers who may worry about too much. - Is there any cancellation policy regarding my purchase?
- Can I get the invitation letter for visa purpose to Japan?
- Yes, we will issue the invitation letter only to our existing customers or customers who have just purchased from us.
- Is there any radiation risk in your location due to Fukushima nuclear accident in 2011?
- No, nothing. We are very far from the nuclear plants where the incidents occurred.
- Are your stock vehicles inspected for radiation?
- Yes, all our stock vehicles are inspected in our yard for radiation level by Japanese Cargo Tally Corporation, and in case the vehicle is not passed at the inspection we dispose it immediately.
We can issue “Certification of Inspection and Radiological Safety Hazard” through JEVIC (Japan Export Vehicle Inspection Center), but it costs US$ 100, so it is upon your request.
